Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. To complete your return, we require a receipt or proof of purchase.

The following items cannot be returned:

Perishable goods such as food and beverages
Gift cards
Opened health, beauty, and personal care items
Sale items (final sale)

Refunds

Once your return is received and inspected, we will email you to confirm we’ve received it and let you know whether your refund is approved. If approved, your refund will be processed to your original method of payment within 5–10 business days.

If you haven’t received an approved refund after 10 business days, first check with your bank or credit card company, as posting times vary. If it still hasn’t arrived, contact us at palermo.gifts@gmail.com.

Exchanges

We replace items if they are defective or damaged. If you need an exchange, email us at palermo.gifts@gmail.com and we’ll take care of it.

Returning your item

You’re welcome to bring your return into the store at 321 E Main St, Ventura, CA 93001, or mail it to the same address. If you mail a return, you are responsible for the cost of return shipping, and we recommend a trackable shipping service. Original shipping costs are non-refundable.

Overview

Refunds

Exchanges

Returning your item

Questions