Refund and Returns Policy

The short version

Changed your mind? You have 2 weeks to bring it back. Holiday items from the shop are final, and pieces that ship straight from the maker come back only if they arrive defective or damaged. The details are below, and we are always happy to help by phone or email.

Returns within 2 weeks

You can return most items within 2 weeks (14 days) of purchase. Items need to be unused, in the same condition you received them, and in their original packaging, with a receipt or your order number.

Holiday items are final sale

Christmas and holiday items bought from our shop, whether in the store or online, are non-returnable. That includes ornaments, holiday decor, holiday lights and other seasonal holiday pieces. If one arrives damaged in shipping, contact us right away.

Items shipped direct from the maker

Some pieces, including our Christmas trees and anything marked “Ships direct from the maker’s warehouse” on its product page, are sent to you straight from the maker. These can be returned only if they arrive defective or damaged. If that happens, email us as soon as it arrives with a photo of the item and the box, and we will sort out a replacement or refund with the maker. Please do not mail these items to the shop.

Other items we cannot take back

Perishable goods such as food and beverages
Gift cards
Opened health, beauty, and personal care items
Sale items (final sale)

Refunds

Once your return is received and inspected, we will email you to confirm we’ve received it and let you know whether your refund is approved. If approved, your refund will be processed to your original method of payment within 5 to 10 business days.

If you haven’t received an approved refund after 10 business days, first check with your bank or credit card company, as posting times vary. If it still hasn’t arrived, contact us at palermogifts.ventura@gmail.com.

Exchanges

We replace items if they are defective or damaged. If you need an exchange, email us at palermogifts.ventura@gmail.com and we’ll take care of it.

Returning your item

You’re welcome to bring your return into the store at 321 E Main St, Ventura, CA 93001, or mail it to the same address. If you mail a return, you are responsible for the cost of return shipping, and we recommend a trackable shipping service. Original shipping costs are non-refundable.